From here to right where it belongs.
Share item dimensions, collection details and delivery access to help plan the journey.
Proposed service. Availability and coverage require confirmation before a booking.
A considered plan for the piece you have chosen.
A furniture delivery is about more than the distance between two addresses. The item, its packaging, the collection arrangements and the path into the destination all shape the plan. A single large piece may need more preparation than several smaller ones.
Bring together the seller or collection contact, the item dimensions and your preferred timing. Use the guide below to identify access and handling questions before a delivery scope is agreed.
Discuss your plansMeasure the item and its path.
Record the height, width, depth and approximate weight when available. Include packaging dimensions if the item remains boxed. Check doorways, tight corners, stairs and elevator doors at both ends, not just the room where the piece will be placed.
A photograph helps explain the shape of an item. It is also useful to note whether it is assembled, whether parts can be removed and whether the seller has any collection requirements.
Connect collection with the receiving plan.
Confirm who can release the item, when it can be collected and who will be available at the destination. A retailer, private seller or storage facility may have different sign out and loading arrangements.
Discuss packaging, placement and any assembly questions before assuming they are included. Existing damage, delicate finishes, glass elements and unusually heavy pieces should be identified in the brief. A route preview does not establish that an item can safely pass through the building.
See the steps.
Bring the details.
A visual guide to preparing a request.
Each booking follows its own agreed scope.
Illustrative stock photography 01Share the item details
Add dimensions, approximate weight, packaging and useful photographs. Identify fragile finishes or components.
Illustrative stock photography 02Confirm the collection arrangements
Bring together the collection contact, release instructions and available time window. Avoid including payment or identity documents in photos.
Illustrative stock photography 03Review destination access
Check stairs, elevators, doorways and the proposed placement. Raise assembly and specialist handling questions in advance.
Illustrative stock photography 04Agree the delivery scope
Confirm the responsibilities, schedule and receiving contact before booking. Keep your reference available for follow up.
A little preparation.
A much clearer brief.
Gather what you know. Leave a note where you need guidance. A complete request helps identify questions before an estimate is prepared.
Talk through a question ↗- 01Item and packaging dimensions
- 02Approximate weight and condition notes
- 03Collection contact and release arrangements
- 04Doorways, corners, stairs and elevator dimensions
- 05Questions about protection, placement and assembly
- 06A receiving contact and preferred time window
Good questions.
Useful answers.
Include the seller contact arrangements, item details and collection window in your request. Coverage, access and availability still require review.
Assembly and disassembly need to be discussed and explicitly included in the agreed scope. They should not be assumed from a transport request.
Provide the product information and dimensions you have, and say that the weight is unknown. Photographs or manufacturer specifications may help the review.
Make room for the next step.
Let’s carry
what’s next.
Big plans start with a simple conversation.
Tell us what you have in mind.